We warrant that our products will be free of defects in materials and workmanship for one (1) year from date of shipment.
In case of defects, we will, at our option, repair or replace your product or the defective component. You must contact us and provide us with the necessary details so we can determine the best course of action prior to returning your product. All returns must be authorized in advance. We may elect to have your item repaired locally by a reputable stainless steel welder. For items that we elect to replace, we will do our best to ensure the fastest possible replacement, but it may take several months to have your item replaced due to manufacturing and shipping lead times. We are not responsible for costs due to delays in replacing your product.
Our products are hand-crafted. As such, there may be minor imperfections or variances from the specifications. These minor issues will not be considered to be defects for the purposes of this warranty as long as they do not materially impact the functionality of the equipment.
We will accept returns of standard goods for any reason if the product is unused as long as you return it to us, postage/shipping prepaid, after notifying us and requesting a return authorization within 15 days of receipt of your goods. Returns must be shipped within 5 days of the notice and return authorization. After your goods have been received and verified to be unused, we will refund your purchase price. Shipping costs are your responsibility. Examples of standard goods are those items we normally stock for immediate sale, such as 7.3 and 14.5 gal. fermenters and 9.2 gal. brew kettles.
We are not obligated to accept returns of custom or special order goods. Please be sure you understand any drawings supplied to you prior to purchasing custom goods. Payment of deposits for custom goods is taken as acceptance of the designs provided to you.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE LIABILITY OF STOUT TANKS AND KETTLES, LLC FOR BREACH OF WARRANTY SHALL BE LIMITED TO THE REPAIR AND REPLACEMENT OF PRODUCTS AS SET FORTH ABOVE. THE LIABILITY OF STOUT TANKS AND KETTLES FOR ANY OTHER LIABILITY OR WITH RESPECT TO ANY OF THE PRODUCTS DELIVERED (INCLUDING NEGLIGENCE) SHALL BE LIMITED TO THE PURCHASE PRICE. STOUT TANKS AND KETTLES SHALL NOT IN ANY EVENT BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF GOODWILL, OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, DESPITE ANY FAILURE BY STOUT TANKS AND KETTLES TO REPAIR OR REPLACE THE PRODUCTS. CLIENT HAS ACCEPTED THESE RESTRICTIONS ON ITS ABILITY TO RECOVER DAMAGES (INCLUDING ALL FORMS OF CONSEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES) AS PART OF ITS BARGAIN WITH STOUT TANKS AND KETTLES. CLIENT ACKNOWLEDGES THAT THE PRICES OF THE PRODUCTS OF STOUT TANKS AND KETTLES WOULD BE MUCH GREATER IF STOUT TANKS AND KETTLES UNDERTOOK MORE EXTENSIVE LIABILITY.