All shortages and damage must be reported within 3 business days, email: stouttanks.support [at] lotusbevalliance.com
Any discrepancy or damages must be noted on freight bill or with FedEx signed by driver at the time of delivery.
Please retain merchandise and signed documents.
Carrier has right to inspect so claim can be filed for reimbursement.
Without signing damages or shortage, claim will be rejected by carrier.
Carriers may impose surcharge for lift gate, delivery appointment and special services at carrier's discretion. Stout Tanks and Kettles Inc will pass on the surcharge.
Next Day Air & 2nd Day Air FedEx Package can be shipped on the day of ordering if order is received by 2 pm (Eastern Standard Time).
Please notify us if Saturday Delivery is required upon ordering. Priority Overnight shipping ONLY.
